Stornierungsrichtlinie

Süss Candy Subscription Cancellation Policy

Hi, I'm Julia, and I make every piece of candy here by hand in small batches. Thank you for subscribing. Here is how cancellation works, in plain language.

You can cancel your subscription anytime after your first order ships. There is no minimum number of shipments and no cancellation fee. Both plans work this way, whether you are on Subscribe & Save or the Sour Lover Box.

To cancel, log into your account and open your subscription portal. You can pause, skip, or cancel right there in a couple of clicks. If you would rather I handle it for you, email me at julia@susscandy.com and I will take care of it.

Your subscription is billed once per cycle, at the start of each month. I do not prorate or give partial refunds for a billing period already started, since your candy for that cycle is already planned and made to order.

If your order has already processed before you cancel, that order still ships to you. Cancellation stops future orders, not the one already in motion.

Because everything I sell is fresh, handmade food, I cannot accept returns or offer refunds on candy that has already shipped. This is a food safety matter, and I hope it makes sense. If something arrives damaged or wrong, tell me within a few days and I will make it right.

Questions about your subscription, billing, or an order? Email me directly at julia@susscandy.com. A real person, me, reads every message.