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Süss Candy Shipping Policy

1. Processing Time

• Orders are typically processed and shipped within 5 business days (excluding weekends and holidays). Processing times may vary due to order volume or unforeseen circumstances.

• Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

2. Shipping Estimates

• Any transit times or delivery dates provided by our carriers (e.g., USPS, UPS, FedEx) are estimates and are not guaranteed.

• Delays can occur due to weather, peak holiday seasons, or other carrier-related issues that are beyond our control.

3. Carrier Responsibility

• Once a package leaves our facility, responsibility for delivery and any potential delays passes to the chosen carrier.

• Süss Candy is not liable for carrier delays or failures, including, but not limited to:

• Inclement weather

• Operational backlogs

• Other service disruptions

4. Shipping Costs & Refunds

• Shipping costs are determined by the carrier and are displayed at checkout before payment is finalized.

• Süss Candy does not offer refunds on shipping fees if deliveries exceed the estimated delivery window or if carrier delays occur.

• If you believe you may be entitled to a shipping refund for delayed services, please contact the carrier directly with your tracking information.

5. Incorrect or Insufficient Address

• It is the customer’s responsibility to provide a valid and complete shipping address.

• Süss Candy is not responsible for shipments returned or lost due to an incorrect or insufficient address provided by the customer.

• If a package is returned to us due to an incorrect address, customers will be responsible for additional shipping fees to resend the package.

6. Lost, Damaged, or Stolen Packages

• Süss Candy is not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.

• In the event your package is lost, damaged, or stolen, please contact the carrier directly to file a claim using the tracking number provided.

• We are happy to assist you in any way possible, but ultimate liability rests with the carrier.

7. International Shipping

• International orders may be subject to customs duties, taxes, and/or brokerage fees, which are the customer’s responsibility.

• Delivery times for international shipments can vary significantly and are influenced by customs processes and other international factors.

• Süss Candy is not liable for any additional costs or delays that may arise during international transit or customs processing.

8. Customer Service Support

• If you experience any problems with your delivery or have questions about your order, please reach out to us at julia@susscandy.com. We will do our best to guide you through the process of resolving the issue with the carrier.

By placing an order with Süss Candy, you agree to the terms of this Shipping Policy. We appreciate your understanding that once your package has been shipped, the delivery is ultimately controlled by the carrier. If you have any further questions or concerns, please feel free to contact us.

Last Updated: 1/7/2024